If the journal is a rare or obscure publication, it may be taking time for the request to be processed through a number of libraries. However, the most common reason for an apparent delay is that the article was already emailed to the patron, but it did not reach the patron’s in-box. Sometimes a patron’s email spam filter prevents the email from reaching their in-box. Sometimes patrons put an e-mail address on the ILL form, but they do not regularly check that e-mail account. When requesting an article through Interlibrary Loan, give us the email address that you most commonly use.